IT Manager
The IT manager is responsible for the secure and effective operation of all computer and networking systems (hardware and software) that is used at Tyndale Theological Seminary. This is a full-time position.
Supervision Received: Vice-President of Operation and Administration
Supervision Exercised: None at present
Responsibilities
Manage the deployment, monitoring, maintenance, development, upgrade, and support of the current IT networking systems
Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
Plan and develop the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness
Schedule upgrades and security backups of hardware and software systems
Guarantee the smooth running of all IT systems, including anti-virus software, print services and email provision
Ensure that software licensing laws are adhered to
Provide secure access to the network for remote users (if needed)
Secure data from external attack
Offer users appropriate support and advice
Manage crisis situations which may involve complex technical hardware or software problems
Mentor and train new IT staff
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
Oversee the use of the School Management System
Provide support for the website as needed
Ensure that the phone system is functioning well, and investigate and present options if it is not
Provide training for users regarding setting up the correct print drivers
Other Duties
Prepare proposals and review estimates
Give notice of potential issues
Evaluate the functionality of systems
Implement and manage security or integrity and backup procedures
Schedule upgrades
Test and modify systems to ensure that they operate reliably
Keep up-to-date with new technology
Desirable Knowledge, Abilities and Skills
Flexible and proactive and show initiative
Attention to detail
Good communication and team working skills
Conversational Dutch and English language abilities
Strong organizational and time management skills
Excellent problem-solving, analytical and evaluative skills
Experience in working with non-profits, universities or seminaries
Qualifications
A Bachelor’s degree in computer science or equivalent education and experience
Knowledge of website technologies
Training Provided by TTS
General Orientation
QM-01 Quality Manual
Files or Databases Overseen by Admissions Coordinator / Administrative Assistant
Develop and maintain a file of all relevant names, organization representatives, phone and email contact information for entities doing business with Tyndale.
Maintain the TTS IT Important Information Google Spreadsheet